- Problem Abstract: BAD TRANSMISSION--PART 3
- Reported By: Dave (dt07@hotmail.com)
- Year: 1997
- Model: GT
- Mileage: 52K
- Applicable Options:
- Solution:
- Cost:
- Other: This is the third report on my attempt to get my money back from Pontiac for my transmission overhaul. {Please see the 2 other posts}For some reason, Pontiac will not address my problem Here is the story:
* A car with only 52 thousand miles on it should not require a major transmission overhaul.
* My 2 subsequent letters that I sent via certified mail were never read and my situation was not examined in a diligent manner. In fact when my address changed, they didn't even take notice even though it was noted twice in my letters!! Do you think they read them?
*It is ridiculous to make a decision on the facts contained in my letters that were never read. To deny my request for reimbursement based on letters that were never read and questions left unanswered is an unfair business practice.
*In the first form letter, it was stated that I could not receive reimbursement because the necessity of repair could not be verified. With my second letter I think I have more than dealt with the necessity of the repair. Has anyone ever seen a car run without a transmission? In the second form letter sent to me, it stated that the warranty period had passed. Which is it? I have documented evidence that General Motors has repaired vehicles free of charge to car owners with as much as 100 thousand miles on it. Now this is the third letter- does Pontiac have a third excuse?
* I have acted in good faith with Pontiac. Would it not be better to deal with me honestly and ethically?
* The first form letter states that "we rely on our Pontiac dealerships to diagnose the concern, verify any manufacturing defects and follow proper repair procedures". I think anyone would agree that service advisors are aware of this policy as well. The service advisor {name withheld}, stated "we haven't been able to fix them yet; GM doesn't even know what is wrong with them (the transmission) or how to fix them". {Is this scary or what?} After a very frustrating night dealing with a customer service manager, it was stated that if I had gone to a different dealership I possibly could have received reimbursement. Once again, this contradicts the "out of warranty and verify the necessity of repair claims". According to the service advisor's statement it would have made no difference if I had gone to 500 dealerships. If General Motors doesn't know what is wrong with the transmission and cannot fix it, why would I have gotten a different response from a another dealership? Is this why so many Grand Prix's transmissions are being replaced? Are the transmissions so flawed that they cannot be fixed only replaced? Can anyone explain to me why it is that GM would be so unfair to tell me I should have spent an extra thousand dollars to have work done that was not necessary to possibly get reimbursed?
Note: When I mentioned that I would be posting this on the web site customer service stated they don't care about Grand Prix web sites.
Those are excripts of my impending third letter to GM. I firmly believe if the service advisor is right, any one who owns a Grand Prix could be in the situation one day. Understand that I am not trying to hurt Pontiac or GM. I am only trying to tell my story and seek equity for a car that has a problem. Once again anyone who reads this and would like copies of my first 2 letters and GM's response please e-mail me. Anyone who can offer me help {and it is much appreciated} please e-mail me. As before, I will post again when I hear back from Pontiac.
- Date Entered: 11/23/1998 at 09:44:44 CST